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The nice acceleration: CIO perspectives on generative AI

The nice acceleration: CIO perspectives on generative AI

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The emergence of consumer-facing generative AI tools in late 2022 and early 2023 radically shifted public conversation around the ability and potential of AI. Though generative AI had been making waves amongst experts for the reason that introduction of GPT-2 in 2019, it’s just now that its revolutionary opportunities have turn out to be clear to enterprise. The load of this moment—and the ripple effects it should encourage—will reverberate for a long time to come back.

The nice acceleration: CIO perspectives on generative AI

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The impact of generative AI on economies and enterprise will likely be revolutionary. McKinsey Global Institute estimates that generative AI will add between $2.6 and $4.4 trillion in annual value to the worldwide economy, increasing the economic impact of AI as an entire by 15 to 40%. The consultancy projects that AI will automate half of all work between 2040 and 2060, with generative AI pushing that window a decade sooner than previous estimates. Goldman Sachs predicts a 7%—or nearly $7 trillion—increase in global GDP attributable to generative AI, and the firm expects that two-thirds of U.S. occupations will likely be affected by AI-powered automation.

Text-generating AI systems, akin to the favored ChatGPT, are built on large language models (LLMs). LLMs train on an unlimited corpus of knowledge to reply questions or perform tasks based on statistical likelihoods. Slightly than searching and synthesizing answers, they use mathematical models to predict the most certainly next word or output. “What was exciting to me, once I first interacted with ChatGPT, was how conversant it was,” says Michael Carbin, associate professor at MIT and founding advisor at MosaicML. “I felt like, for the primary time, I could communicate with a pc and it could interpret what I meant. We will now translate language into something that a machine can understand. I can’t consider anything that’s been more powerful for the reason that desktop computer.”

Although AI was recognized as strategically vital before generative AI became distinguished, our 2022 survey found CIOs’ ambitions limited: while 94% of organizations were using AI not directly, only 14% were aiming to attain “enterprise-wide” AI by 2025. Against this, the ability of generative AI tools to democratize AI—to spread it through every function of the enterprise, to support every worker, and to interact every customer —heralds an inflection point where AI can grow from a technology employed for particular use cases to 1 that really defines the trendy enterprise.

As such, chief information officers and technical leaders may have to act decisively: embracing generative AI to seize its opportunities and avoid ceding competitive ground, while also making strategic decisions about data infrastructure, model ownership, workforce structure, and AI governance that may have long-term consequences for organizational success.
This report explores the newest considering of chief information officers at a few of the world’s largest and best-known corporations, in addition to experts from the general public, private, and academic sectors. It presents their thoughts about AI against the backdrop of our global survey of 600 senior data and technology executives.

Key findings include the next:

• A trove of unstructured and buried data is now legible, unlocking business value. Previous AI initiatives needed to concentrate on use cases where structured data was ready and abundant; the complexity of collecting, annotating, and synthesizing heterogeneous datasets made wider AI initiatives unviable. Against this, generative AI’s latest ability to surface and utilize once-hidden data will power extraordinary latest advances across the organization.

• The generative AI era requires a knowledge infrastructure that’s flexible, scalable, and efficient. To power these latest initiatives, chief information officers and technical leads are embracing next-generation data infrastructures. More advanced approaches, akin to data lakehouses, can democratize access to data and analytics, enhance security, and mix low-cost storage with high-performance querying.

• Some organizations seek to leverage open-source technology to construct their very own LLMs, capitalizing on and protecting their very own data and IP. CIOs are already cognizant of the constraints and risks of third-party services, including the discharge of sensitive intelligence and reliance on platforms they don’t control or have visibility into. Additionally they see opportunities around developing customized LLMs and realizing value from smaller models. Probably the most successful organizations will strike the suitable strategic balance based on a careful calculation of risk, comparative advantage, and governance.

• Automation anxiety shouldn’t be ignored, but dystopian forecasts are overblown. Generative AI tools can already complete complex and varied workloads, but CIOs and academics interviewed for this report don’t expect large-scale automation threats. As a substitute, they consider the broader workforce will likely be liberated from time-consuming work to concentrate on higher value areas of insight, strategy, and business value.

• Unified and consistent governance are the rails on which AI can speed forward. Generative AI brings industrial and societal risks, including protecting commercially sensitive IP, copyright infringement, unreliable or unexplainable results, and toxic content. To innovate quickly without breaking things or getting ahead of regulatory changes, diligent CIOs must address the unique governance challenges of generative AI, investing in technology, processes, and institutional structures.


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